Refund Policy

Returns
Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we need a receipt or evidence of purchase.

Refunds (if suitable)
Once your return is received and examined, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or refusal of your refund.
If you are approved, then your refund will be prepared, within a certain amount of days.

Late or missing refunds (if suitable)If you haven’t received a refund yet, first check your bank account again.
Then reach your credit card company, it may take some time before your refund is officially posted.
Next, reach your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tmessential.com.

Sale items (if suitable)
Only regular priced items may be refunded, sadly, sale items cannot be refunded.

Exchanges (if suitable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tmessential.com and send your item to: 14b, Adebayo Doherty, Lekki Phase1, Lagos State, Nigeria.

Shipping
To return your product, you should mail your product to: 14b, Adebayo Doherty, Lekki Phase1, Lagos State Nigeria.
You will be responsible for paying for your own shipping costs for returning your item. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary

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